Issues
Issues overview
This section serves as the central hub for submitting and resolving any issues or requests. It provides a comprehensive view of all reported issues, including the status of each request and any responses or updates from the team. You can track the progress and resolution of issues here.
Submitting an issue ticket
If any issues or bugs arise, please create an issue ticket.
Note: If possible, please include screenshots of the problem and any relevant links to help us pinpoint and fix the issue more effectively.
Four different issue priorities
When submitting an issue, normal issues involve non-urgent problems like minor bugs or visual inconsistencies. Urgent issues, however, include critical bugs or security vulnerabilities that need immediate attention to prevent major disruptions or breaches.
Additionally, if you have any ideas you'd like to contribute to the CMS or site, feel free to submit them as well!
High priority issues
Any issues that are of a high priority are marked with a magenta circle.
nvolving users
When creating a help ticket, make sure to include any users involved with the issue so they can view and stay updated on the progress as the issue is resolved.
Note: Employees of Byte will be identified with '(Byte)' after their name.
Managing Issues
Once an issue ticket has been created, click on the issue from the left sidebar. From here, any involved users will be able to comment on the issue.
Updating an issues status
After submitting an issue, locate it in the Issues Manager and click on it. From this view, you can change the issue status either from the right sidebar or from the section below the comments.
Tip: If you're unable to access the 'Change Status' dropdown, ensure that the 'Change Status' checkbox is selected.
Viewing different types of issues
Using the tab on the left side of the page allows the ability to view issues based on the status assigned to them.
Saving this page as a shortcut
If this is a frequently visited page, consider adding it as a shortcut.
To add a shortcut, click on the account menu in the top right and select 'Create a Shortcut'.
Still have questions?
If the help notes don't address your question or use case, feel free to ask by opening an issue ticket.